Deleted Bonus Mini-Pet Dragon - Page 2 - Guild Wars Forums

Crispie · Aug 14, 2006, 09:47 PM // 21:47

Quote:

Originally Posted by xiaotsu

Please read Jetdoc's first post in here, the website clearly states that you can get the bonus item once, and only once.

And please read through my entire post next time.

LiamR · Aug 14, 2006, 09:54 PM // 21:54

This is getting funny, it would be a laugh to see you infront of court..

"And you want to sue Arena net over... a virtual[glitching] dragon? Case closed!"

boxterduke · Aug 14, 2006, 09:54 PM // 21:54

I have the Ch2 CE and as soon as I entered the key and loaded my character I got a message that clearly says to type /bonusitems and that to be careful not to delete the bonus item because it is a once time deal.

Its your gf mistake and I'm with Anet here. If you can get a refund from the store you bought it from then good for you otherwise live and learn.

Imagine if /bonusitems is repeatable, then everyone with a Ch2 CE would be a virtual GW gazillionaire since you can sell Kunnies for 100k a pop.

BDZeres · Aug 14, 2006, 09:55 PM // 21:55

ROFL as hutton gets owned in the face by axe-wielding anet lawers (think Daredevil, but in full glads w/knights boots and stoneskins).

I deleted my ranger once... something i had significantly more time invested in than a stupid minipet... you dont see me complaning. Not to mention valuable items sold to the merchant :P.

GG hutton

Mordakai · Aug 14, 2006, 09:56 PM // 21:56

Quote:

Originally Posted by Crispie

Wow, you guys truely are carebears. The person lost her character due to a mistake that resulted from the negligence of ArenaNet to provide sufficient information on how the bonus pet worked. Its that simple. The fact that ArenaNet couldn't simply look at the logs, see that a newly created account deleted a character holding the the pet, and restore it is I hate to say it but pathetic. Customer Service should always be something that is done by going out of their way in order to make the customer happy, especially on something that is their fault to begin with, so all I have to say is the supervisor should have taken care of this instead of denying her the pet she payed for. Oh and don't even bother citing the Guild Wars website or forum, not everyone is addicted to Guild Wars and bothers to scan through the entire site and forums in order to find out how a damn pet works.

Well, now, hold on a second. The only way Hutton would know about the pet mini-dragon is by reading it on the internet, correct? I mean, is it advertised on the box now or something?

I personally don't want Anet spending valuable time digging up lost mini-pets, or ectos, or FoW armor, or anything else someone may have lost. They're are what, 3 million people playing this game? I'm sure at least half of them lost something valuable. Where do you draw the line?

To be clear, the Dragon does nothing. It offers no in-game benefits, it can only be seen in instances, and although it may be the prime reason Hutton bought the CE, the CE is not advertised that way. (If I'm wrong, and recent CE's do mention the Dragon, then I am wrong, and Anet should say in the box how to redeem it and the consequences for deleting it).

EDIT: According to Boxterduke, they even have warnings in game! I don't have a CE, so I didn't know this.

I'm truly sorry your GF lost her dragon, Hutton, that sucks. But, many of us have deleted items accidently, (or were scammed from them), and in the end, it hasn't hurt our enjoyment of the game, which, frankly, offers much more than mini-pets.

Your attacks against Anet seem extreme considering the circumstances.

Polgara Darshiva · Aug 14, 2006, 09:57 PM // 21:57

Ummmm... As far as I know Kuunavang was never a selling point for the Collectors Edition. It was only an after thought. It was a thank you for buying the collectors edition and not a part of the box set itself.

xiaotsu · Aug 14, 2006, 10:03 PM // 22:03

Quote:

Originally Posted by Crispie

And please read through my entire post next time.

I did, and to be honest, it is her fault for not reading the website, it's there in plain English and there is an in-game message about only being able to get the pet once. Next time you plan on arguing your point, please make sure it makes sense. Just because she didn't read the website doesn't mean she can get her dragon back. Ignorance is, yet again, no excuse.

If it weren't on the site, or in an in-game message, however, it would only make sense to return it, but when it is in BOTH places, it's her fault. I feel no sympathy for her not being intelligent enough to read the message in-game. I bet she learned her lesson, though.

boxterduke · Aug 14, 2006, 10:05 PM // 22:05

Quote:

Originally Posted by Polgara Darshiva

Ummmm... As far as I know Kuunavang was never a selling point for the Collectors Edition. It was only an after thought. It was a thank you for buying the collectors edition and not a part of the box set itself.

Thats true.
There was even a poll saying that should Kunnie be included in the future ch2 CEs and lost were saying no since any future buyers did not have to wait like the people who waited almost 2 to 4 weeks to get their CE and then Alex Weeks posted in that thread saying that Kunnie will be in all Ch2 CEs as a thank you.

And on a side note, restoring a character from a tape backup would require lots of planning. It will be like the time when they had to restore the game back when the merchant server went down and GW was down for several hours.

BunnyMaster · Aug 14, 2006, 10:20 PM // 22:20

Quote:

Originally Posted by Crispie

The person lost her character due to a mistake

No mistake there....

Quote:

Originally Posted by Crispie

Customer Service should always be something that is done by going out of their way in order to make the customer happy

Customer Service has one target: helping customers within the boundaries of the rules/laws, whatever. If you want someone that makes you happy, go visit someone of "negotiable affecting".... (kudos Terry Prachett).

Quote:

Originally Posted by Crispie

not everyone is addicted to Guild Wars and bothers to scan through the entire site and forums in order to find out how a damn pet works.

This isn't the first MMORPG I play, and it won't be the last. Before I start a game I read sites, containing info on gameplay, skills etc. etc. Just like when you buy a car, you RTFM so you know cars run on gasoline/diesel instead of tea with sugar.

Quote:

Originally Posted by Crispie

Wow, you guys truely are carebears.

I care. But I care bout ppl that actually got ripped off by Anet, like when they banned 400 accounts to catch 200 botters. I care about ppl that can't log on because they've got crappy server management. I don't care that much for ppl that delete stuff and then complain about it.

ryanryanryan0310 · Aug 14, 2006, 10:21 PM // 22:21

kunniieeeee...noooooooooooooooooo!!!!

GG Hutton...

Hades Tartarus · Aug 14, 2006, 10:30 PM // 22:30

"She deleted the Character 'cause she did not like her hair"

The game performed its promised function and everything promised was delivered.
After that you are on your own. If the deletion of the character for no other reason than vanity over the looks of a cartoon character was her decision, she has to learn to live with the consequences.
I had to say something. The whole thing is so ridiculous. What happens next time the server crashes while she plays Guild Wars Anet needs to buy her a whole new Computer?
Grow up dude.

Hutton · Aug 14, 2006, 10:33 PM // 22:33

Quote:

Originally Posted by xiaotsu

...Long story short, OP: You won't get support from most people here, as you were apparently hoping for, as it was your/your girlfriend's fault for deleting it.

You mean like moral support? Why would I care about that?

I posted here specifically to find other people with same, or a similar grievance.

Also it's not my responsibility to seek out the conditions on which a feature is contingent. If they're going to present it anywhere, it's their responsibility to make me aware of any conditions.

Quote:

Originally Posted by The Shadow

Unfortunately for you Hutton, things such as the dragon in question do not adhere to Federal Trade Law as they are considered "Intellectual Property".

I do work in and for courts myself, so I do have some idea where you're coming from. But "IP" does not adhere to federal trade laws and guidelines. It is something that is patentable and can be claimed as original by the creator/inventor (the 2 cent definition). You can continue your course of action via the BBB, attorneys or court fees and costs, but, you'd waste even more time and money than just farming for the money for the dragon or buying another CE.

Oh, BTW, Anet (an international company) probably has a legal department of it's own (to defend it's own interests, copyright infringements and for checking the validity of outsiders claims) and would legally bury people with unfounded claims such as this; sticking you with all court and attorney fees. You recieved the product, were able to log in under its "pretenses" and were able to retrieve the dragon through the code "/bonusitem". Anet held up their end of the bargain by all legal standings. The deletion of the dragon came about through YOUR/GIRLFRIENDS actions, not because of something Anet did/didn't do.

It's best to be upset in a constructive form at your girlfriend, but farm the money or go buy another CE.

Thank you for your constructive criticism. I would think that because the feature was advertised (putting on a website counts as advertising. providing a warning of terms of use restrictions in some of the places where the feature is mentioned is not a sufficient measure) as part of a real product (a computer game) that I bought with real money, and not with virtual money used within the game, consumer protection laws would trump intellectual property laws, but I don't know anything about intellectual property law, so you may be right.

I don't know where everyone is getting the idea that I intend to sue Arenanet. That would be insane. I have just filed some complaints with the appropriate agencies. That is free. It’s what our tax dollars are for.

The onscreen warning does not use the words "mini-pet", and is not a sufficient warning for someone not familiar with the interface or conventions of the game.

And I don't know why she deleted her first character. It was new, she was playing with it. I'm sure it's not that unusual.

[edited for spelling]

ScuZZ · Aug 14, 2006, 10:48 PM // 22:48

You're whining over a dragon dude.. You have bigger issues than Guild Wars.

The Shadow · Aug 14, 2006, 10:50 PM // 22:50

Quote:

Originally Posted by Hutton

Thank you for your constructive criticism. I would think that because the feature was advertised (putting on a website counts as advertising. providing a warning of terms of use restrictions in some of the places where the feature is mentioned is not a sufficient measure) as part of a real product (a computer game) that I bought with real money, and not with virtual money used within the game, consumer protection laws would trump intellectual property laws, but I don't know anything about intellectual property law, so you may be right.[edited for spelling]

Just as a point of clarification, you're right. The game Guild Wars and it's CD along with the contents of the box are physical property that falls under federal trade laws (that's why people can get sued for copying and reselling computer games). If Anet was advertising something in the box that would be tangible (such as a kunavang plushie) and wasn't in the box, then it would be as you say.

On the other hand, the intangible contents of the game itself (i.e. characters and character modeling, storyline, cutscenes, items, armor, pets, minipets etc.) all fall under intellectual property laws, and thus are not classified under Federal Trade standards.

nomercy · Aug 14, 2006, 10:59 PM // 22:59

Quote:

Originally Posted by boxterduke

I have the Ch2 CE and as soon as I entered the key and loaded my character I got a message that clearly says to type /bonusitems and that to be careful not to delete the bonus item because it is a once time deal.

Its your gf mistake and I'm with Anet here. If you can get a refund from the store you bought it from then good for you otherwise live and learn.

Imagine if /bonusitems is repeatable, then everyone with a Ch2 CE would be a virtual GW gazillionaire since you can sell Kunnies for 100k a pop.

Don't think so since the price would drop heavily

ZsasZ · Aug 14, 2006, 10:59 PM // 22:59

I don't see any fault w/ ANet. I also believe that they fully have the ability to restore the mini-pet (or load you up with every green in the game, or whatever else they wanna do) in a matter of minutes. Kudos to them for sticking to thier guns and not caving into 'let's save this one overbearing customer in the name of satisfaction'.

EternalTempest · Aug 14, 2006, 11:02 PM // 23:02

@OP

I do feel the pain but there is not much you can do. My wife deleted her character and forgot she had 60k still on her... she just moved on after the "ouch" that was felt.

I do understand but since it was due by the actions of the player, anet will not be able to do anything. I also understand your furstartion and why the tone of your posts are as they are.

Gw is different from other mmorphs, since it's a free (no fee game), GW does not have staff or game masters to correct things like this when compared to FFXI, Wow, etc... Just like they will ban someone for devious trade scams if brought to attention .. but zero re-embursment from the person that got scammed.

What I will do is suggest in the suggest forums that things like the dragon be callable with a command but treat them like pre-order items, can't trade.

Stockholm · Aug 14, 2006, 11:15 PM // 23:15

Quote:

Originally Posted by ZsasZ

I don't see any fault w/ ANet. I also believe that they fully have the ability to restore the mini-pet (or load you up with every green in the game, or whatever else they wanna do) in a matter of minutes. Kudos to them for sticking to thier guns and not caving into 'let's save this one overbearing customer in the name of satisfaction'.

They can do that on the Dev. server but on the game server they have put in safeguards so no one can spawn in game items. According to J. Strain in an resent interview

Alias_X · Aug 14, 2006, 11:19 PM // 23:19

Farm and buy her another one or get over it.

20 dollars wasn't just for the dragon, other things were included. At the most, $5 was for the dragon. You have reversed enough tickets to pay off this measly $5, haven't you?

Maybe you and your girlfriend just need to be more careful. Driver safer and play safer, ya know?

B??x??44????1@$ · Aug 14, 2006, 11:20 PM // 23:20

Ultimately, I side with the guy who started this thread.

We, as customers, can't do anything to stop Arenanet until the next chapter comes out, and honestly, they have become sell outs, not caring about their customers.

In my opinion, they are becoming as bad as Dell. But hey, what can we do? Wait till they slip up to the point where they get what comes around.

Aug 14, 2006, 09:54 PM // 21:54	#22
LiamR Lion's Arch Merchant Join Date: Jul 2006 Guild: Prefer Unlight Beer [PuB]	This is getting funny, it would be a laugh to see you infront of court.. "And you want to sue Arena net over... a virtual[glitching] dragon? Case closed!"

Aug 14, 2006, 09:54 PM // 21:54	#23
boxterduke Furnace Stoker Join Date: Jun 2005 Location: Walking the ruins of Ascalon Guild: DVDF Profession: Me/	I have the Ch2 CE and as soon as I entered the key and loaded my character I got a message that clearly says to type /bonusitems and that to be careful not to delete the bonus item because it is a once time deal. Its your gf mistake and I'm with Anet here. If you can get a refund from the store you bought it from then good for you otherwise live and learn. Imagine if /bonusitems is repeatable, then everyone with a Ch2 CE would be a virtual GW gazillionaire since you can sell Kunnies for 100k a pop.

Aug 14, 2006, 09:55 PM // 21:55	#24
BDZeres Academy Page Join Date: Apr 2006 Guild: Ban Dipweed [BD]	ROFL as hutton gets owned in the face by axe-wielding anet lawers (think Daredevil, but in full glads w/knights boots and stoneskins). I deleted my ranger once... something i had significantly more time invested in than a stupid minipet... you dont see me complaning. Not to mention valuable items sold to the merchant :P. GG hutton

Aug 14, 2006, 09:57 PM // 21:57	#26
Polgara Darshiva Frost Gate Guardian Join Date: Apr 2006 Location: Cape Town, South Africa Guild: Mind Sport SA [MSSA]	Ummmm... As far as I know Kuunavang was never a selling point for the Collectors Edition. It was only an after thought. It was a thank you for buying the collectors edition and not a part of the box set itself.

Aug 14, 2006, 10:21 PM // 22:21	#30
ryanryanryan0310 Desert Nomad Join Date: May 2006 Guild: Scars Meadows [SMS]	kunniieeeee...noooooooooooooooooo!!!! GG Hutton...

Aug 14, 2006, 10:30 PM // 22:30	#31
Hades Tartarus Ascalonian Squire Join Date: Aug 2006 Location: texas Profession: E/Me	"She deleted the Character 'cause she did not like her hair" The game performed its promised function and everything promised was delivered. After that you are on your own. If the deletion of the character for no other reason than vanity over the looks of a cartoon character was her decision, she has to learn to live with the consequences. I had to say something. The whole thing is so ridiculous. What happens next time the server crashes while she plays Guild Wars Anet needs to buy her a whole new Computer? Grow up dude.

Aug 14, 2006, 10:48 PM // 22:48	#33
ScuZZ Ascalonian Squire Join Date: Oct 2005 Guild: Clan Eternal Legion Profession: Mo/Me	You're whining over a dragon dude.. You have bigger issues than Guild Wars.

Aug 14, 2006, 10:59 PM // 22:59	#36
ZsasZ Ascalonian Squire Join Date: Aug 2006 Location: in the wired Guild: Perplexian Argonauts Profession: N/Mo	I don't see any fault w/ ANet. I also believe that they fully have the ability to restore the mini-pet (or load you up with every green in the game, or whatever else they wanna do) in a matter of minutes. Kudos to them for sticking to thier guns and not caving into 'let's save this one overbearing customer in the name of satisfaction'.

Aug 14, 2006, 11:02 PM // 23:02	#37
EternalTempest Furnace Stoker Join Date: Jun 2005 Location: United States Guild: Dark Side Ofthe Moon [DSM] Profession: E/	@OP I do feel the pain but there is not much you can do. My wife deleted her character and forgot she had 60k still on her... she just moved on after the "ouch" that was felt. I do understand but since it was due by the actions of the player, anet will not be able to do anything. I also understand your furstartion and why the tone of your posts are as they are. Gw is different from other mmorphs, since it's a free (no fee game), GW does not have staff or game masters to correct things like this when compared to FFXI, Wow, etc... Just like they will ban someone for devious trade scams if brought to attention .. but zero re-embursment from the person that got scammed. What I will do is suggest in the suggest forums that things like the dragon be callable with a command but treat them like pre-order items, can't trade.

Aug 14, 2006, 11:19 PM // 23:19	#39
Alias_X Desert Nomad Join Date: Apr 2005	Farm and buy her another one or get over it. 20 dollars wasn't just for the dragon, other things were included. At the most, $5 was for the dragon. You have reversed enough tickets to pay off this measly $5, haven't you? Maybe you and your girlfriend just need to be more careful. Driver safer and play safer, ya know?

Aug 14, 2006, 11:20 PM // 23:20	#40
B??x??44????1@$ Lion's Arch Merchant Join Date: Jan 2006	Ultimately, I side with the guy who started this thread. We, as customers, can't do anything to stop Arenanet until the next chapter comes out, and honestly, they have become sell outs, not caring about their customers. In my opinion, they are becoming as bad as Dell. But hey, what can we do? Wait till they slip up to the point where they get what comes around.